Returns and Refund Policy
Can I return my order?
Yes. All items may be returned if unopened and in original packaging. Postage must be paid for by the sender and will not be refunded by Perfect Party Supplies.
When do items need to be returned by?
All goods must be returned within 30 days of purchase.
Where do items need to be returned to?
Please contact us either by email at enquiries@perfectpartysupplies.com.au or phone 0402 074 180 for further instructions and return delivery address.
How do I return my order?
All orders being return to us must be sent using a tracable shipping method to the correct address we provide. If you return the order without the ability to track the delivery and we don't receive the order, we will not be responsible for refunding the order.
When will I receive my refund?
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised.
We generally process refunds within a week of receiving the order back.
Please note: We don't refund you for any shipping costs
Packing materials?
Items need to be sent back in the orginal packaging for a refund.
Orders not received
In the event your order doesn't arrive to you, you need to notify us within 60 days of your purchase by emailing enquiries@perfectpartysupplies.com.au
Claims for undelivered orders after 60 days will not be able to be refunded or replaced.
